Welcome
Hello, and thank you for visiting my portfolio.
I'm an experienced Technical Writer familiar with creating a broad variety of documentation types. I’m fluent with a wide range of document-creation tools, including the MS Office suite, Framemaker, PhotoShop, Adobe tools, revision-control software packages, and many other applications.
My background includes aviation and aerospace, software, manufacturing, education, cloud computing, healthcare, medical and HIPAA-related work, as well as copy-editing and customer-facing content.
I've developed training and course materials for end users, field personnel, corporate learning settings, and virtual classrooms (online e-learning). I've also worked with teams to migrate data from older/obsolete tools and applications to newer tools as they became available.
I'm familiar with several style guides, including the Chicago Manual of Style (CMS), the AP Style Guide, and the Microsoft Writing Style Guide among others.
I have experience in web authoring and publishing, including user authentication and authorization, security services, ecommerce, and user validation. I've written standard operating procedures (SOP), method of operation guides (MOP), Functional Requirement Documents (FRD), and customer-oriented documentation (help guides, FAQ systems, knowledge base design, and context-sensitive help). I also have experience with content management systems and the Adobe suite of tools.
Please feel free to have a look at some of the material I've produced below. Click on any item to see a full-sized copy or click on this link to see my resume.
Please note that the documents below have been redacted or altered to protect confidential or sensitive information.
Alaska Airlines Engineering Controls compliance document
br> An internal engineering document developed for Alaska Airlines that outlines the Engineering Controls process and responsible parties.
Alaska Airlines Engineering Controls v2.pdfAlaska Airlines Evaluation of Non-Essential Equipment and Furnishings
br> An Alaska Airlines General Operations guide that details the process for certifying the non-essential parts of an aircraft (anything that isn't required for flight operations).
Non-Essential Equipment and Furnishings v1.pdfIndustrial Water Treatment Installation and Operating Manual
br> An installation and operation manual (IOM) for an industrial water purification system.
McFarland_Cascade_IOM.pdfHealthcare Portal - Functional Requirements Document
br> A very short Functional Requirements Document (FRD) detailing the "Upload Documents" function for a Consumer Healthcare Portal.
FRD_Upload_Document_v1.2.pdfWater Techtonics Solar Water Treatment Installation and Operating Manual
br> An operations guide for the Solar pHAT, a solar-powered industrial water treatment system intended for remote location where power is unavailable or unreliable.
AEI_Solar_pHAT_IOM_rev_b.pdfAT&T Recovery Procedure and Control Objectives
br> A swim-lane diagram developed for AT&T that documents the recovery procedures required to comply with the Sarbanes-Oxley Act.
WNS-OPS-Control-3.7.pdfExpanded documentation for the flask session() function.
br> A brief rewrite of the session() function from the original Flask code. The goal was to create friendlier, more comprehensive Flask documentation to help less-experienced developers get up to speed quickly.
Flask_Rewrite_2_SESSSION.pdfHow to Remove a User (step-by-step customer-facing)
br> Friendly customer-facing instructions on how to remove a user from the Smartsheets online service. Written with a minimum amount of technical jargon, specifically for new users as the primary audience.
How To Remove a UserChange Healthcare AWS EC2 Gold AMI Automation
br> An overview of the managing Amazon Machine Images (AMIs) within an automated continuous development and deployment framework.
EC2 Gold AMI Automation Plan.pdfChange Healthcare High-Availability and Disaster Recovery Strategy
br> A guide detailing the disaster management and recovery plan for services in a cloud-based network.
CHC High Availability and Disaster Recovery StrategyAWS ReInvent Presentation
br> A keynote presentation given at the Amazon Web Systems "ReInvent" learning conference, hosted by Amazon Web Services for the global cloud computing community.
AWS ReInvent Presentation.pdfServer Space and Power Approval instruction procedure
br> A step-by-step guide for allocating and reserving space and power services for new servers in a large-scale data center.
Server Space and Power ApprovalDocument Management diagram
br> A diagram created for a client showing a complete document management system, covering document intake, creation, conversion, storage, and publishing.
Document_Management_Diagram.pdf
More Info
Technical Documentation:
Technical manuals, service notices, ECN/PCN, API referencemanuals and user guides, how-to instructions, installation & repair guides, process documentation, technical overviews, educational materials, technical briefs, and other types of technically-oriented documentation.
Various Tools & Apps:
MS Office (Word, Excel, etc) Visio, Photoshop, InDesign, Framemaker, Illustrator, Corel Draw, GitHub, Gitlab, Sharepoint, OneNote, RoboHelp, SQL Server, and others). Also familiar with most CMS and web-publishing frameworks (Wordpress, Drupal, Joomla, Radiant, SharePoint, Confluence).
Operating Systems:
I'm familiar with Linux / Unix administration and configuration (Linux Mint, Ubuntu, Kubuntu, Red Hat, GenToo, OpenSUSE, Debian, and Fedora) as well as Windows and Windows Server.
Programming Languages:
HTML/CSS/CSS2/CSS3, XML, Javascript/JSON, jQuery, PERL/CGI, C, C++, PHP, Swift, Python, Ruby, ASP, ASP.NET, MySQL, SQL Server, SQLite, Oracle DB, Visual Basic.